I ordered a custom jersey for a Christmas present a month and a half before I'd need it.I received the jersey and they spelled the name incorrectly.
The way they spelled the name didn't even make sense, so whoever proofed the jersey, even if they do, is insane. I checked my original order to confirm if I'd ordered the jersey correctly and I did so it was a manufacture error not a user error. I contacted the customer service department, explained everything, told them it was supposed to be a Christmas present and I was informed that I'd be contacted via email that Wednesday. I received nothing, called on Thursday, they informed me that it was "still within their time frame to reach out" so it's just a "waiting game".
I received an email this Monday from someone who can barely write proper English sentences informing me that they cannot replace my product and they'd be happy to refund me if I send the product back. I requested a mangers contact information by end of day but of course I heard nothing back.
This is literally the WORST company I've ever purchased anything from and they have the absolute WORST customer service.DO NOT BUY FROM HERE.
Reason of review: Incorrect Product Received when correct product ordered. Horrible customer service.
Monetary Loss: $135.
Preferred solution: Deliver product or service ordered.
I liked: Easy navigation of the website, Shipping was fairly quick on my first order, Many products to choose from, Quality is great, Affordable especially with discount codes.
I didn't like: Horrible customer serivce, Delivery service for second item was untimely beyond belief, Refund policy is bogus, Quality unacceptable due to being incorrectly made.