Mlb Shop Reviews
Mlb Shop Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mlb Shop has a 1.8 star rating from 94 reviews, 14% would recommend, and consumers are mostly dissatisfied; many request refunds and note problems with billing and delivery.
Key Takeaways for Future Customers
- Check recent Mlb Shop reviews before ordering and expect potential delays or missing items.
- Document orders and payments in case you need to request refunds or dispute billing.
- Be prepared for limited live support and automated customer service interactions.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable live agents.
- Many reports of late or missing shipments, wrong items, and refund or exchange issues.
- High price level for product quality concerns and inconsistent sizing or stitching.
Positive Feedback
Reviewers note a wide product selection, generally good quality on some items, and some friendly call center staff.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mlb Shop has a 1.8 star rating from 94 reviews, 14% would recommend, and consumers are mostly dissatisfied; many request refunds and note problems with billing and delivery.
Key Takeaways for Future Customers
- Check recent Mlb Shop reviews before ordering and expect potential delays or missing items.
- Document orders and payments in case you need to request refunds or dispute billing.
- Be prepared for limited live support and automated customer service interactions.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable live agents.
- Many reports of late or missing shipments, wrong items, and refund or exchange issues.
- High price level for product quality concerns and inconsistent sizing or stitching.
Positive Feedback
Reviewers note a wide product selection, generally good quality on some items, and some friendly call center staff.
Media from reviews
If I could give a zero I would it is a total scam
- - The cap is not an official MLB product despite marketing.
- - Priced at $50 and subpar in quality.
- - Monogram looks fake or far too small.
Baseball cap received is not an official MLB cap even though they marketed it under that name. You cannot be expected to pay $50 and get something that is subpar.
It is a total scam, and I will never buy anything from them.
The monogram that's on it is either fake or it's just much smaller than it needs to be, mostly because it is probably the only rights they bought. I couldn't even send it back because I would lose money on it.
- Fake subpar merchandise for high prices
Preferred solution: Full refund
User's recommendation: Never buy anything from these people totally fake and scam.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is the worst I have ever experienced
- - The support did not help and disconnected repeatedly.
- - Account problems required a new account; access issues persist.
Did nothing to help and disconnect every time
Nothing more to say !!! !!!
!!! !!! !!! !!!
!!! !!!
!!! Sorry bad bad bad bad bad bad bad bad bad bad bad bad and web page wouldnt work very bad service you need to fix these issues I have problems with my account had to made new because yall couldnt fix it this is the second time I try using phone and website and nobody could help me please fix these issues
Norristown, Pennsylvania
Extremely angry consumer!
- - Discount not applied and price confusion affected my order.
- - I was hung up on five times and no supervisor was offered during the call.
I got the same woman 5 times. Immediately after looking at my e-mail I saw that HOMERUN had not been applied.
Since there was no place to enter the word for the discounted price I assumed that was because it was directly under the box where it showed me my cost would be $32.49, not $49.99. Since I made my call to state the problem right away I did not expect to hear five times Im sorry I cant help you and then get hung up on five times. I was actually told it was too late when I continually read the statement with my order Your payment method will be charged just before your first shipment on September 10, 2026. It was September 7,2026.
I was each time asking to speak to a supervisor but that never happened !!! For years I ordered many items for myself or my grandsons and never had an issue.
I ordered this t-shirt for sentimental reasons even though I own 4 Yankee jerseys and about 25 t-shirts in my almost 79 years of being a fan. I seriously expected better results!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Checking on order
Company fixed the issue and I have been provided with apology. Product was received though it took a long time.
Be patient. They are a reputable company.
Terrible experience. Try hiring live customer service instead of using robots. Checking on the order placed in June that I have not received yet.
- Robot operators terrible
Preferred solution: I would like to get my order
Saint James, New York
I didn’t receive two items from my purchase
I did not receive two items from my order from June 24, 2026. They are telling me that because the order was over 45 days ago Im *** out of luck!!! No refund, no shipment in the future!!
- Getting ripped off
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from this company online!!!
Las Vegas, Nevada
You people are stealing our money my order was supposed to be here Aug 19 and no one knows anything
- - Order 21-9643-**** was not delivered by the promised date.
- - No clear tracking; some records show Aug 13 shipment.
my order has not shown up it should have been here August 19th and there is no tracking or it shows that it was shipped on August 13th. Your chat line keeps promising me results and there is none order 21-9643-**** has probably been stolen by you people and if I do not complain nothing would be done you people are thieves and should be closed downdo not do business with MLBSHOP
User's recommendation: do not do business with your company because you are do not care about your customers no one ever contacted me I had to contact mlb to tell them I do not have a package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help absolutely pointless no help at all
Was pointless was no reason to call because I still dont know a thing about the order actually have human beings to talk to not stupid automated crap they dont help you at all. Totally waste of time.
Hermitage, Pennsylvania
Return
Order two of the same item. I would like to return one of them: Atlanta Braves win craft city connect double-sided garden flag.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minooka, Illinois
Terrible customer service
- - Custom jersey with name and number on back.
- - Women's large is far too small; size chart off.
- - Customized items can't be changed; avoid MLBshop.com.
Ordered a custom woman's jersey. Added her own name and favorite number to the back.
Ordered a "women's large" There is NO WAY this thing is even close to fitting her. I dont think it will even fit my 10 year old. Maybe its a women's large for a tiny Chinese woman. Since its customized theres nothing they can do they say.
Very disappointed with this. Their size chart is waaaay off.
And they dont give you an option to talk to an actual human. Don't order from MLBshop.com.
- No customer service
Preferred solution: Full refund
User's recommendation: AVOID THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service.
- - Hat arrived quickly and was perfect; jersey backordered.
- - Cannot reach a human; May 22 delivery unclear and status unknown after checking.
My order has not come, and I can't get to a human to talk about it. Redo your entire phone system and make it easy for customers.
Very quickly in the process, allow the option to speak with someone, not another computer. I ordered the Padres' new city connect hat and [GEOGRAPHIC_DATA] for my grandson. This was at the beginning of April. The hat came right away, and it was perfect.
The jersey was on backorder, which I was told at the end of my purchase.
I thought the delivery date was supposed to be May 22, so I called to check the status. Forget about it; I still don't know.
- I already explained it
- I already explained it
Preferred solution: Deliver product or service ordered
User's recommendation: Provide a human with a phone number.
Philadelphia, Pennsylvania
Terrible service
Placed an order, tried to cancel it, even though it doesn't ship for a MONTH they won't let me. No, it's not a custom, order either. No wonder people buy knock offs from China.
User's recommendation: Buy a knock off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere too much BS and I still don’t know if you have done anything about the situation. i
Simple, don't do business with them.
I'm pissed. Where's my grandson's Padres jersey?
Now you want me to put in 100 characters to get to the next step, and I think that's also BS. This whole thing is just too much trouble, and I will never buy anything online from MLB again.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy MLB products online.
La Mesa, California
Do you put ball caps in a protective box. Not packaged in a bag?
I just called to verify that my Yankee cap was shipped properly in a hat box and crushed into a bag as I have had other hats sent that way.
User's recommendation: Make sure hats are shipped properly.
Seattle, Washington
Totally got ripped off on there Express shipping cost, an still after 5 days haven't received it ,, was a birthday present, very disappointing, hopefully I'll get it by Christmas !!!!
Ordered on the 17th , Express mail, 28.95, and still haven't received it, today is the 22, an still a no show
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered never shipped
145595-OBT3466**** the iPhone 16 Plus never shipped. I think I got screwed out of 105.30 dollars.
I don't know what has happened. Buyer beware.
- No pros
- Nocons
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy anything from these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLied About Shipping Times
- - Ordered a Guardians jersey with a 3-day ship estimate; it never shipped.
- - Updates were vague with no ETA, and site dates kept changing.
I ordered a hat and a Guardians jersey. The jersey said it would ship in 3 business days.
The hat was shipped; the jersey wasn't. After 3 days, I was sent an email saying that it was delayed with no estimate as to when it would be shipped. 3 days later, I got another update saying, 'We'll update you as soon as we have more information.' A week later, there has been no update.
I checked the website, and the product page said the item would be shipped no later than April the 8th.
Today is the 8th, and there is no update. When I went to check again, the website said it would be shipped no later than April the 18th! I ended up canceling the order and will just get a jersey when I go to a game.
They are selling products they don't have, and then you are strung along with empty promises on their website. Do not buy here.
- Wide selection
- Order never fulfilled
Preferred solution: Full refund
User's recommendation: They are selling products they don't have, do not buy here.
About
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Mlb Shop.com is an official web store for Major League Baseball. The company was founded in 2000. It offers baseball caps, baseball memorabilia, baseball collectibles, authentic jerseys, and baseball t-shirts. There are products for men, women, and kids. The company has an affiliate program for partners. Mlb Shop ships their products worldwide through FedEx, International Bridge, SmartPost, and LaserShip carriers. Express delivery is possible. The company accepts returns within 60 calendar days of the shipment date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
Mlb Shop is ranked 1271 out of 10258 in Footwear and Clothing category
USA
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